We have prepared this section for you as a guide of important information designed to make the reservation process more straightforward.
Please take the time to read through this section carefully before you book.

We are Sri Lanka Holidays, a joint-venture of go lanka Ltd. (UK Reg. No.: 5477814) and Sri Holidays (Private) Ltd. (PV 2656 – Sri Lanka Tourist Board Reg. No.: TS/TA 1092)
Our registered office is at  203.K.C.De Silva Pura , Baseline Road , Negombo, Sri Lanka.

Hotline: + 94 (0)77 98 100 98

These terms and conditions, together with our web site terms and conditions of use and privacy policy, constitute our agreement with you for the use of our accommodation booking services. Together, these are referred to as our 'terms'.

Your booking on this web site is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By submitting a reservation request you accept that you have read, understood and accepted our terms. If there is any part that you do not fully understand, or if you have a query on the product, please contact us.

When submitting your offer to book any accommodation offered on this web site at the suggested price, we will be able to confirm this offer within 2 days of you submitting it.
We will not have any contract with you for the supply of any product at the price offered until we have confirmed your booking and have received the necessary payment (see "Payment" section below). If you have any questions, please feel free to contact us.

General Booking Conditions
These Booking Conditions contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid.

Reservation
Upon receiving your reservation request we will send you a detailed eMail confirmation after we have confirmed the requested availability. Normally you should receive this confirmation within 24 hours. If you haven't received any direct communication from us within 48 hours please check your SPAM folder. Otherwise please contact us.

Confirmation
Our contract with you is made when you confirm your holiday booking by making the requested payment.
Please check that the details on the invoice are correct. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

Payment
A deposit or full payment (depending on hotel policy) is required with every reservation.
Deposits can be made by credit card (PayPal), bank transfer or Western Union.
Other payment options on request.

Cancellations

• Cancellations three months or more before the reservation date are free of charge.
• Cancellations six to twelve weeks before the reservation date will be charged 10 % of the total reservation amount.
• Cancellations one to six weeks before the reservation date will be charged 30 % of the total reservation amount.
• Cancellations one week or less before the reservation date will be charged the total reservation amount.

Excursions
We expressly reserve the right to prevent you from participating in the excursions we provide, if in the reasonable opinion of our staff or those of the excursion provider, you are either unsuited to undertake the excursion, or if you appear to be under the influence of drugs or alcohol. In these circumstances your sole remedy against us will be to obtain a refund of the cost of that excursion.